Shipping policy


SHIPPING AND DELIVERY


ATTN: We do NOT SHIP to AZ, CA, HI, LA, TX. We do not currently hold the required certificates to ship to these states. We DO ship to all other US states.


To ensure your plants spend the least amount of time in a box, we ship on Mondays and Tuesdays only.

We package each plant sold at Lush Leaf Lounge with the utmost care and while we do our best to protect them, we are not liable for carrier mishandling or shipping delays. Please also note, all delivery times are estimates, not guaranteed. Once your plant(s) leave the Lounge and are transferred to the carrier, the title and risk of loss passes to the customer.

What to expect on arrival: Plants are living things! It is normal for them to experience some stress after being moved all over in a dark box. Minor cosmetic damage—such as a bent leaf, minor yellowing (especially of lower leaves), or spilled soil—is common and does not affect the long-term health of the plant. Please open your package immediately upon delivery to give your new addition some much needed light and air.


RETURNS & REFUND

Due to the perishable nature of live plants we do not offer returns.

However, if any plant in your order is Dead On Arrival, or has sustained severe damage that compromises its health, please:

  1. Take pictures of the damaged plant(s) ASAP.

  2. Email your photos, order number, and any additional details to: support@lushleaflounge.com.

  3. All Refund Requests must be submitted within 72 hours of the delivery timestamp.

Refund Policy:

Refunds are issued at our discretion as store credit only. We do not offer original payment method (card) refunds. We will review your request and determine if a full or partial store credit is appropriate to help you find a replacement you love.


WEATHER POLICY & HOLDS

At Lush Leaf Lounge, your plant’s health is our priority. Yet nature is out of our control. We monitor weather conditions across the country daily. If temperatures in your area (or along the shipping route) are forecasted to be below 25°F or above 95°F, we may place a Weather Hold on your order.

  • Your plants will stay safe and cozy in our nursery until a safe shipping window opens up.


WINTER SHIPPING

Shipping during the colder months requires a little extra insulation. If your local HIGH temperatures are below 50°F, we strongly recommend purchasing our Winter Shipping Protection (available in our shop) for insulation and a heat pack when necessary.

  • Buyer's Winter Responsibility: If you choose not to purchase Winter Shipping Protection during the cold season, Lush Leaf Lounge cannot be held responsible for cold damage.

  • Extreme Cold: We will not ship plants if temperatures are forecasted below 25°F, even with Winter Shipping Protection, as the risk to the plant is too high. In these cases, a Weather Hold will be applied automatically.